SeaOman Dive Expert

Job Title: SeaOman Dive Expert

The Role:

End to end responsibility for running the SeaOman Diving operation. This includes instilling excellent customer service, and creating an efficient work environment, managing a team of dive instructors, guides and boat captains, maintaining equipment and boats, and overseeing the administration of a growing business. They would work closely with the other commercial areas of Oman Sail but must primarily drive sales and maximize revenues for the dive centres, as well as providing a safe and professional dive operation across multiple centres. create and deliver a 3 years business plan and take responsibility for overall dive revenue streams and budgets.

Key Responsibilities Areas:

• Create a 3 year business plan for Diving

• Set and achieve annual sales targets and budgets

• Responsible for the customer journey:
o Enquiry
o Booking
o Customer confirmation
o Coordinate operations (courses, trips)
o Informing customer’s of their next step, so they are retained
o Take note of comments on their feedback forms and follow up

• Manage all members of the Diving operation in all locations

• Ensure all centres have SOPs that are in line with PADI.

• Ensure all centres have insurance and licenses in line with PADI

• Create an inspection system for all the centres and complete inspections on the centres at least 3 times per year

• Manage the maintenance of all assets related to Diving

• Attain the correct Government approvals as required

• Budget and sales revenue management

• Business development

• Team management (rotas, leave, overtime)

• Responsible for all procurement related to Diving. Ensure the correct process is followed

To apply for this vacancy, please send your resume to our HR department on myfuture@omansail.com

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March 14th, 2019|Careers|